Frequently Asked Questions

Q: How do I request a service?

 

A: You fill out the Request Line form linked here and on the home page. https://forms.gle/LKYbWsUtWJzt6wTy8 

 

Q: How do I talk to customer service?

 

A: Reach out to us via email or through our customer service line. https://forms.gle/Lmf9suyb7KRiofYMA 

 

Q: How do I leave a review for others?

 

A: Submit a review form and select one of the yes options on "Would you like your review posted on our site?" https://forms.gle/URwa2fW6q56dgRNa8 

 

Q: What are the Consent and Liability Forms?

 

A: The Consent and Liability forms are required forms all clients must read and sign. It is here to protect us and ensure that you feel comfortable using our services.

 

Q: What does having an account mean?

 

A: Having an account with Passion Planners means that you purchasing a custom design. Each account requires a name and an email, and is set up when you meet with your Design Coordinator. We use accounts to keep track of everything we need for your designs/events as well as customer service comments/complaints and any reviews you leave. You are able to close your account and have your email removed from our system when we deliver your final product.

 

Q: Why should I leave my account open after receiving my design or event?

 

A: Leaving your account open means that your Design Coordinator will remain the same. When you are not using our services your account is either closed or inactive, the choice is yours. Closed accounts have emails removed and are filed into our archives. Inactive accounts however are kept and able to be added to, so if you come back with a new request it will be added to your other purchased designs and handled by the same Coordinator. This is why if you plan on using our services more than once we recommend leaving your account open.